Privacy Policy

1. Who we are and how to contact us

Last updated: 4th December 2025

Walkieees operates this website - www.walkieees.co.uk.
For privacy questions, please contact us at: hello@walkieees.co.uk.

For the purposes of UK data protection law (including UK GDPR and the Data Protection Act 2018), Walkieees is the Data Controller.

2. What personal data we collect

We may collect, store and process the following kinds of personal data:

a) Information you provide directly

Name
Email address
Phone number
Postal (or delivery) address - only if required for services
Any other information you submit when contacting us, making a booking, enquiry or request

b) Information collected automatically when you visit our website

IP address
Browser type and version
Device type and operating system
Pages visited on the site, time spent on pages, and general browsing behaviour
Cookies, tracking data, and similar technologies

c) Data from third-party sources / service providers

Only where relevant: for example, anonymised data from analytics tools (if used), or data from payment processors (if online booking or payments are enabled).

3. How and why we use your data

We use personal data for the following purposes:

To respond to enquiries or messages you send via our contact or booking forms.
To manage and fulfil any services you request (e.g. bookings, consultations).
To communicate with you where necessary (e.g. confirmations, service-related updates).
To improve and maintain the website (e.g. site performance, user experience, security).
For internal administrative, accounting or legal purposes, if required (e.g. record-keeping, compliance).

Lawful basis for processing

We rely on one or more of the following legal bases, depending on the context:

Consent - when you voluntarily provide personal data (e.g. via contact or booking forms).
Contractual necessity - when data processing is required to fulfil a contract or provide a service you’ve requested.
Legitimate interests - where processing is necessary to run and improve our website, maintain security, or manage our business effectively.
Legal obligation - where we are required under law to keep records or provide information to authorities.

4. Who we share your information with

We do not sell or trade your personal data.

We may share your information with:

Trusted third-party service providers who help us operate the website or deliver services (e.g. website host, email provider, payment processor if used).
Legal, accounting or professional advisers, if necessary.
Authorities or regulators, if required by law or to comply with legal obligations.
Any third parties we use are required to treat your data securely and only for the purposes we specify.

5. Cookies and tracking technologies

Our website may use cookies or similar tracking technologies to collect technical and usage data (as described above). These help us improve website performance and user experience.

You may choose to disable or block non-essential cookies via your browser settings. Please note that doing so may affect some functionality of the website.

If we implement a separate Cookie Policy (or banner/pop-up consent tool), it will explain the types of cookies used and how you can manage your preferences.

6. Data retention

We will keep your personal data only for as long as needed to fulfil the purposes for which it was collected (as described in Section 3), or for as long as we are required by law (for accounting, legal or regulatory compliance).

Once data is no longer needed, we will securely delete or anonymise it, except where retention is required for legal or business record-keeping.

7. Security of your data

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, disclosure or other security risks.

However, no method of data transmission over the internet, or method of electronic storage, can be guaranteed completely secure.

8. Your rights under UK data protection law

Under the UK GDPR (and related law) you have the following rights:

The right to request access to personal data we hold about you.
The right to ask for correction of any inaccurate or incomplete data.
The right to request deletion of your data (in certain circumstances).
The right to restrict or object to our processing of your data, where lawful.
The right to withdraw consent, if consent is the lawful basis used.
The right to request a copy of your personal data in a portable format.
The right to complain to the regulator - the Information Commissioner’s Office (ICO) - if you believe we have not handled your data properly.

To exercise these rights, or to contact us about your data, please use the contact details given in Section 1 above.

9. International transfers

If we ever transfer your personal data outside the UK or to third-country service providers - for example for hosting, analytics or payment processing - we will ensure appropriate safeguards are in place, consistent with applicable data-protection law.

If this applies, full details will be provided.

10. Children’s data

Our website and services are not intended for children under 16 years old. We do not knowingly collect personal data from children under 16. If you are under 16, please do not use our contact or booking forms.

If we become aware that we have collected data from a child under 16, we will delete it as soon as possible.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time (for example, if our services change, or to reflect legal or regulatory developments).

When we update it, we will revise the “Last updated” date at the top. We encourage you to review this page periodically.

12. Additional information and contact

If you have any questions about this Privacy Policy, how we use your data, or wish to exercise your data-protection rights, please contact us at: hello@walkies.co.uk